Responsibilities 核心工作：

• To efficiently handle inbound and outbound customer call inquiries.
  懂得如何有效处理来自客户来电查询。
  

• To provide fast and timely solutions to all customer related problems.
  为所有客户相关问题提供快速及时的解决方案。
  

• To ensure customer satisfaction by providing excellent Customer Services.
  通过提供良好的客户服务确保客户的满意度。
  

• Good in typing skill and able to chat with customers in Live Chat, WhatsApp, Telegram, WeChat, Messenger etc.
  打字能力强，能够在Live Chat、WhatsApp、Telegram、WeChat、Messenger等中与客户聊天。
  

• Keep records of customer interactions, process customer accounts and file documents
  保留客户互动记录、处理客户账户和归档文件
  

Requirement 条件:

• Fresh graduates are encouraged to apply.
  鼓励应届毕业生申请。
  

• Must be able to speak, read and write in Mandarin.
  必须通晓华语 (沟通和书写）
  
• Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, LiveChat, Customer Liaison etc) is an added advantage but not essential
  优先考虑拥有在客户服务或客户服务相关领域（即电话营销、LiveChat、客户联络等）的工作经验者
  
• Good communication and interpersonal skills.
  良好的沟通和人际交往能力。
  
• Knowledge in handling basic computers (Microsoft Excel/Word etc).
  掌握基本电脑操作（Microsoft Excel/Word 等）的知识。