Internship – E-commerce
(KL)
Key Responsibilities:
Product Listings: Assist in creating and updating product listings on e-commerce platforms, ensuring accurate product descriptions, images, pricing, and inventory.
Order Management: Help process orders, manage shipping logistics, and monitor order fulfillment to ensure timely delivery.
Customer Support: Assist in responding to customer inquiries, addressing product-related questions, and resolving order issues via email, chat, or phone.
Marketing & Promotions: Support the creation and execution of digital marketing campaigns, including email marketing, social media promotions, and online advertisements.
Data Analysis: Assist in tracking key performance indicators (KPIs) like conversion rates, customer behavior, sales trends, and website traffic using tools such as Google Analytics or e-commerce platform dashboards.
Content Creation: Help in creating product content, including descriptions, blog posts, and social media updates to enhance customer engagement and drive sales.
Inventory Management: Assist in monitoring stock levels, updating product availability, and coordinating with suppliers or warehouses to ensure proper stock levels.
Competitor Research: Conduct research on competitors and industry trends to help optimize product offerings, pricing strategies, and marketing approaches.
主要职责：
商品上架： 协助在电商平台上创建和更新商品信息，确保商品描述、图片、定价和库存准确无误。
订单管理： 协助处理订单，管理物流配送，确保及时发货。
客户支持： 协助回复客户咨询，解答与商品相关的问题，处理订单问题，通过电子邮件、在线聊天或电话与客户沟通。
营销与促销： 支持创建和执行数字营销活动，包括电子邮件营销、社交媒体推广和在线广告。
数据分析： 协助跟踪关键绩效指标（KPI），如转化率、客户行为、销售趋势和网站流量，使用Google Analytics或电商平台仪表板等工具进行分析。
内容创作： 协助创作产品内容，包括描述、博客文章和社交媒体更新，以提升客户参与度并推动销售。
库存管理： 协助监控库存水平，更新商品可用性，并与供应商或仓库协调，确保库存充足。
竞争者研究： 进行竞争对手和行业趋势的研究，帮助优化产品供应、定价策略和营销方法。