Online Customer Service 线上客服人员

Online Customer Service 线上客服人员

Responsibilities 核心工作:

  • To efficiently handle inbound and outbound customer call inquiries.
  • To provide fast and timely solutions to all customer related problems.
  • To ensure customer satisfaction by providing excellent Customer Services.
  • Good in typing skill and able to chat with customers in Live Chat, WhatsApp, Telegram, WeChat, Messenger etc.
    打字能力强,能够在Live Chat、WhatsApp、Telegram、WeChat、Messenger等中与客户聊天。
  • Keep records of customer interactions, process customer accounts and file documents

Requirement 条件:

  • Fresh graduates are encouraged to apply.
  • Must be able to speak, read and write in Mandarin.
    必须通晓华语 (沟通和书写)
  • Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, LiveChat, Customer Liaison etc) is an added advantage but not essential
  • Good communication and interpersonal skills.
  • Knowledge in handling basic computers (Microsoft Excel/Word etc).
    掌握基本电脑操作(Microsoft Excel/Word 等)的知识。

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Kuala Lumpur & Penang

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