Internship - Customer Service
Key Responsibilities:
Customer Support: Assist in answering customer inquiries via phone, email, and live chat, ensuring prompt and helpful responses.
Issue Resolution: Help resolve customer issues, complaints, or concerns in a professional and timely manner, escalating more complex issues to senior staff.
Order Management: Assist with processing orders, returns, exchanges, and refunds, ensuring a smooth customer experience.
Product Information: Provide customers with accurate information regarding products, services, and policies.
Documentation: Help maintain accurate records of customer interactions, feedback, and issues using CRM (Customer Relationship Management) software.
Customer Feedback: Assist in gathering customer feedback to improve services and provide insights to the team.
Team Support: Collaborate with the customer service team to ensure excellent service and maintain customer satisfaction.
Problem-Solving: Use critical thinking to address customer concerns and provide suitable solutions.
主要职责：
客户支持： 协助通过电话、电子邮件和在线聊天回复客户咨询，确保及时且有帮助的回应。
问题解决： 协助以专业和及时的方式解决客户问题、投诉或疑虑，将复杂问题升级给资深员工处理。
订单管理： 协助处理订单、退货、换货和退款，确保客户体验顺畅。
产品信息： 为客户提供有关产品、服务和政策的准确信息。
文档管理： 使用CRM（客户关系管理）软件帮助维护客户互动、反馈和问题的记录。
客户反馈： 协助收集客户反馈，以改进服务并为团队提供有价值的见解。
团队支持： 与客户服务团队协作，确保提供卓越的服务并维持客户满意度。
问题解决： 使用批判性思维解决客户问题并提供适当的解决方案。