Internship - Customer Service
- Fun and energetic team
- Opportunity to grow and learn in positive environment
- Urgent Hiring
What we need you to do?
- Respond to customer inquiries and concerns via email, phone, social media.
- Provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Identify and assess customers’ needs to achieve satisfaction
What are requirement to join our team?
- Required language : Mandarin (speak and write)
- Knowledge of social media platforms
- Familiar with Microsoft Excel / Google Sheet
- Clear communication and listening skills
Diploma, Advanced/Higher/Graduate Diploma
Services, Customer Service, Tech & Helpdesk Support
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Kuala Lumpur & Penang